The Account and User Name fields must be identical.Īccount: Name: ******Note The placeholder represents the user's sign-in credentials. In addition to verifying that the user's sign-in credentials are correct, you should make sure that you enter the Session Initiation Protocol Uniform Resource Identifier (SIP URI) in the following format in both the Account and User Name fields. Sign in on your IP desk phone Step 2: Verify the user's sign-in credentials For more help, go to the following Microsoft website: The first step is to make sure that you're signing into the device correctly. Step 1: Make sure that you're signing in to the device correctly To troubleshoot this issue, follow these steps. Note The placeholder represents the domain that is used during sign-in. Make sure that your domain was entered correctly. Please verify your sign in address, domain\user name, and password, and then try again.
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